Privacy at Golden Star
Who handles your information
Novatrix SRL in Costa Rica is responsible for deciding how and why your personal information is processed for Golden Star.
What we collect
Registration and identity information can include your name, username, date of birth, nationality, identification numbers and contact details. We may collect a passport or other ID, proof of address, and documents showing your source of funds or wealth.
Payment and account records include bank or card details, deposits, withdrawals, games, wagers, bonuses, login activity and responsible-gaming measures. We also collect device and browsing information such as your IP address, location data, browser, operating system and time zone. Messages, support conversations and your marketing preferences are also part of the information we process.
Why we use it
We use this information to create and run your account, process payments, answer questions and provide access to promotions. It also supports identity and age checks, anti-money-laundering duties, responsible-gaming measures, regulatory reporting, fraud prevention and the investigation of bonus abuse or unauthorized activity.
If you have agreed to marketing, we may use your preferences to send offers and personalized communications. Browsing and technical data help us understand traffic, resolve technical problems, conduct research and improve the website and your experience.
Who may receive it
Information may be shared with group members, game and payment providers, marketing partners where you have consented, communication providers including services that assist automated conversations, identity, age, fraud and anti-money-laundering verification services, lawyers, consultants, regulators and law enforcement where required. It may also transfer as part of a merger, acquisition or sale. Each recipient receives information for its stated role.
Retention and your choices
We keep personal information only as long as needed for the purpose for which it was collected, taking legal duties, the type of information and related risks into account. Anti-money-laundering rules require us to retain it for at least five years after account closure, so an earlier deletion request cannot be completed during that period. Anonymized information may be retained for service improvement and marketing analysis.
Subject to legal or contractual limits, you may withdraw consent, access or correct your information, request deletion, restrict or object to processing, request portability, opt out of marketing, or complain to a data protection authority.
Cookies and similar technologies are covered in our Cookie Policy.
For privacy questions or to exercise a right, email [email protected].